We recommend checking the size chart provided on this page (last product image). If you're between sizes, consider your typical shoe size and how you prefer your sneakers to fit. Most of our customers find that sizing true to size works best. If you order the wrong size, you can exchange it within 30 days.

Your order is processed within 1 to 3 business days after payment confirmation. We offer two shipping methods:

•Standard Shipping (Default): Total delivery time of 5 to 15 business days.

•Express Shipping: Total delivery time of 3 to 10 business days.

Please note that these are estimates and may vary based on your location.

If your order doesn't arrive within the estimated timeframe, contact us at support@wearvelvett.com with your order number. We'll investigate and help resolve the issue.

We offer a 30-day return policy on all items. If you're not completely happy with your purchase, you can return it within 30 days for a full refund. For defective or damaged items, we cover return shipping. For other reasons (like change of mind or wrong size), return shipping is the customer's responsibility.View full return policy.

If you receive a defective or damaged product, contact us immediately at support@wearvelvett.com. We'll review your case and provide a full refund or replacement at no cost to you. We cover return shipping for defective items.

We accept all major credit cards, debit cards, and digital payment methods including Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure.